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Pranked.com.au wants all of our users to be comfortable visiting and interacting with our site, and that means taking steps to ensure that all visitors understand the information we collect and how we use it.

Pranked.com.au will sometimes collect personal information on this site. This information is normally acquired when users purchase items, submit reviews or other information such as promotional giveaways. We always take the privacy of our customers seriously, and are open to any suggestions on how we can increase our trust with customers, visitors and guests.

Pranked.com.au will never sell or distribute any information about our customers without their consent. This includes all your personal information (i.e. email address, wish lists etc). 

We have a monthly email newsletter. We don't do it daily or weekly as we hate spam - and don't expect you to being purchasing our prank products everyday (if you do, you might end up with no friends left to prank).

The information we collect when our customers place an order (such as name, email, and shipping address) and possibly financial information (such as credit card number, expiration date), is used for the sole purpose of completing the relevant transaction. If we have any concerns or issues in processing an order, we will contact the card holder immediately and confirm the details of the transaction. 

Pranked.com.au operates a 48 hour dispute resolution process. If an issue arises, or we are notified of an issue. We will seek to have an answer/ resolution/ proposal within 48 hours. 

Pranked.com.au uses 128-bit SSL encryption (industry standard). This means all of your personal information that you supply to us is encrypted to protect your details from being received/ view by anyone other than the proposed recipient (i.e. Pranked.com.au). We do not retain any customer credit card details.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.