24 / 7 Customer Service : 0457324881

Pranked.com.au offers a 30-Day full refund guarantee on all merchandise in its original packaging. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange. 

Returns to Pranked.com.au are for products that have not been opened or used.

We will always happily help you return a product at no charge to you if we sent you the wrong product or it is faulty / damaged.

Used pranks, gags or products may not be returned.

Please contact us immediately if any damage is noted on parcel as breakage is insured on all of our shipments. Shipping costs for returns are the responsibility of the purchaser. Shipping costs will not be refunded on returns or refused packages. Depending on where you live, the time it may take for your exchanged product to reach you could vary.

Please email sales@pranked.com.au for more details, quoting you invoice number and reason for return. As in all businesses, sometimes we make mistakes and happily accept responsibility for them.